Here's our warranty in plain English: Pantheon warrants that our products, when properly operated under normal conditions of use, and maintained in accordance with Pantheon's instructions that are given to you when you purchase a product, will be free from defects in materials and workmanship for ten (10) years from the date of purchase. We have been in business for 38 years and stand behind our products.
Never be without a machine!
With the warranty, you simply call and email us, troubleshoot with our tech team and we’ll Fedex out a replacement machine to you the same day unless you call after 12pm Pacific Time, in which case it will go out the next business day. * Once you receive your replacement, simply put your old machine in the box with the provided label and send it back to us. THAT'S IT! It's that simple!
This is a “no-brainer”.
Here’s why…Without the extended warranty, if the machine malfunctions, you’ll have to send it back to us for repair. This will probably take 2 to 5 business days to get to us.
Our turnaround time for repairs runs 3 to 5 business days. Once the repair is complete, we’ll send it back. You pay for shipping and the cost of repair (between$100-$200).
This adds another 2 to 5 business days unless you use expensive shipping.
In all likelihood, you’ll be without a machine for a minimum of a week using an overnight courier.
10 to 14 days using standard shipping.
During this time, you will be unable to treat any patients requiring electro acupuncture.
You also run the risk of them going somewhere else if you can’t treat them.So, you have to ask yourself a question, how much revenue will I lose being without a machine for a week, 10 or maybe even 14 days? Our extended warranty is $149.95
Here’s the “no brainer” part. Would you lose more than $149.95 in revenue if you were without your machine for more than a week? I think you know the answer without doing any math.
With the warranty, you simply call us, trouble shoot with our tech team and we’ll Fedex out a replacement machine to you the same day, unless you call after 12pm Pacific Time, in which case it will go out the next business day.
Your maximum downtime with the warranty is 24 hours compared to 7 to 14 days without the warranty. See the difference…no revenue for two days versus no revenue for 7 to 14 days.
We make our electro acupuncture machines to the highest scientific standards and make them as robust as we can but…it’s still a machine and like any other machine can break or malfunction.
Besides being covered for malfunction, you’re also covered under extended warranty if you accidentally drop the machine which is easy to do. In other words, your fault, not ours. Now, we can’t get fairer than that, can we?
The extended warranty can be purchased within 90 days of you purchasing your machine.
It’s only $149.95 for 10 years. That’s $15 a year, $1.25 a month.
* Continental United States only