Never be without your estim machine!
We manufacture our electro acupuncture machines to the highest scientific standards and make them as robust as we can but…it’s still a machine and like any other machine can break or malfunction.
In this event you’ll likely be without your machine for 10 to 14 days, the typical turnaround time for repairs.
During this time, you’ll be unable to treat your patients with electroacupuncture.
This means loss of income, disappointed patients and possibly losing patients if they decide to go elsewhere for treatment.
We don’t want that to happen to you!
With the purchase of our 6-Year Extended Warranty, if the machine should malfunction, break, or even if you drop it we’ll get a replacement machine overnighted to you.
Here’s how it works
- Call us: 1.888.332.3523 to troubleshoot with our Technical Support Team and determine what’s wrong with the machine.
- Email us as well: john@pantheonresearch.com We sometimes respond quicker by email
- If Tech Support can’t help, we’ll FedEx out a replacement machine to you the same day unless you call after 12pm Pacific Time, in which case it will go out the next business day. *
- Once you receive your replacement machine, simply put your old machine in the box with the provided label and send it back to us.
THAT'S IT!
No questions asked.
So, your maximum downtime with the warranty is 24 hours compared to 7 to 14 days without the warranty.
See the difference…no revenue for two days versus no revenue for 7 to 14 days.
We’ve made the extended warranty affordable.
It’s only $149.95 for the full 6 years. That's $25 a year. That's $2.08 a month!
We don’t know how long we’re going to keep it at this price.
Many of our customers have called us crazy for offering the extended warranty at this price, and to be fair to them, we think they’re right. We’ve thought about increasing the price but right now you can still get it for $149.95.
Price is per Machine. If you purchase 2 machines you need 2 warranties, etc...
Warranty is available at the time of purchase of a machine.
* Continental United States only. For Hawaii, Alaska and outside the United States orders, all shipping costs are paid by Customer
Normal wear and tear only. Does not cover water damage