PANTHEON EXTENDED WARRANTY
Our Products (see Note 1 below) come with a 6 year Limited Warranty. Pantheon warrants to the original retail consumer purchaser (“Customer”) that the Product, when properly operated under normal conditions of use, will be free from defects in materials and workmanship for 6 years.
Coverage includes:
- Failures due to normal wear and tear/usage
- Full parts and labor except for consumer replaceable items (see "What is not covered”)
- Damaged or defective buttons or connectivity ports located on Your Product;
- Defects in materials or workmanship
- Telephone or email support during regular business hours
- NO Lemon Policy
If Your Covered Product has two (2) service repairs completed for the same problem, and a third (3rd) repair is needed for the same problem, within any twelve (12) month period, the Covered Product will be replaced with a comparable product will be provided. (The cost of the replacement will not exceed Your Product's original purchase price.)
WHAT TO DO IF A COVERED PRODUCT REQUIRES SERVICE:
- Call customer service for remote diagnosis.
- Email techsupport@pantheonresearch.com for a return merchandise number and fill out the repair form.
- Provide Us with a complete copy of proof of purchase such as an invoice that shows purchase of extended warranty.
- Product originally purchased by you and serial numbers have to match our files.
- Protect the product by having it packed with bubble wrap or something equivalent by shipper. Send to 11282 Washington Blvd., Suite 204, Culver City, CA 90230. Customer pays for shipping to Pantheon. we require using UPS or FEDEX to ship product to ensure delivery to our office. Do not use U.S. Post office. We are not responsible for product not delivered.
- Product returned to customer within 14 days.
- Company will ship product back via Ground Shipping at company cost for U.S. Continental delivery address. Outside Continental U.S. the customer is responsible for shipping costs.
What is not covered
The Pantheon Limited Warranty covers only those defects which arise as a result of normal use of the product and is subject to the following:
- The Product is operated and maintained in accordance with manufacturer’s instructions provided (see Note 2).
- Failures resulting from abuse, accident or negligence.
- Operation outside Product specifications or used for purposes other than for what it was designed and manufactured
- Damage due to shipment, lightening, natural disaster, earthquake, fire, flood, force majeure or circumstances beyond the control of Pantheon.
If, within the duration of the Limited Warranty, the Product shall prove to be defective due to defective materials or workmanship of Pantheon, Pantheon shall either repair or replace the defective Product at Pantheon’s option. Pantheon shall have no obligation to repair or replace until the Customer returns the defective product with proof of purchase and written notice of alleged defect to Pantheon. Customer may be required at Pantheon’s request to verify that he or she is the original purchaser of the Product and the Product has been operated in accordance with Pantheon’s instructions. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced. No requests for service under this Limited Warranty will be accepted if received more than thirty (30) days after the term of the Limited Warranty.
Pantheon shall be liable only for the cost of the replacement part, or the repair of any defective part. Customer shall be responsible for labor, cleaning, wrapping and boxing the Product for transportation and insurance cost to and from Pantheon, and any other incidental cost. Customer to call Pantheon for instructions.
Correction of defects, in the manner and for the duration of the Limited Warranty described in this Limited Warranty, shall constitute complete fulfillment of all liabilities and responsibilities of Pantheon to the Customer with respect to the product, and shall constitute full satisfaction of all claims, whether based on contract, negligence, strict liability or otherwise.
Except for the obligations specifically set forth in this Limited Warranty, in no event shall Pantheon be liable for direct, indirect, incidental, or consequential damages, whether based on contract, tort, or any other legal theory and whether advised of the possibility of such damages.
Pantheon disclaims all other warranties with respect to the Product, whether implied, and specifically disclaim the implied warranties or conditions or merchantability, satisfactory quality, fitness of a particular purpose.
Unauthorized extensions of warranties by the Customer shall remain Customer’s responsibility.
Pantheon reserves the right to change or improve its products or any portions thereof without being obligated to provide such change or improvement for units sold and/or shipped prior to such a change or improvement.
The Limited Warranties described herein shall be the sole and exclusive remedy available to the Customer. This Limited Warranty is void if the Pantheon Product has been improperly used, mishandled, disassembled or modified.
CUSTOMER IS RESPONSIBLE FOR DETERMINING THE SUITABILITY OF PANTHEON FOR CUSTOMERS’ USE.
Note 1: 4c.Pro, 8c.Pro, 12c.Pro, 9c.3i, Clinical Microcurrent