Returns Policy for Unopened Items
We want you to be completely satisfied with your purchase. If for any reason you are not, you may return unopened items in their original packaging within 30 days of delivery for a full refund, excluding shipping costs on the original invoice and the shipping cost to return the product.
To ensure your return is received safely, please use a reputable shipping service with tracking. We cannot be held responsible for returns that are lost or not delivered to us.
Once your return is received, our shipping department will inspect the item to confirm it has not been used. Upon verification, we will notify our accounting team to process your refund. You will receive a confirmation email once the refund has been issued.
Please allow 1 to 2 weeks for the refund to appear, depending on your bank or payment provider.
Return Policy for Opened but Unused Items
If you need to return an opened but unused item, you may do so within 30 days of delivery. These returns are eligible for a refund minus a 15% restocking fee and excluding the original shipping cost listed on your invoice and cost to ship it back to us.
All returned items must be in unused condition and include all original packaging, components, and materials.
To ensure your return is received safely, please use a reliable shipping service with tracking. We are not responsible for items lost or undelivered during return shipping.
Once your return is received, our team will carefully disassemble the unit, run diagnostic tests, and inspect the item to confirm it has not been used.
Upon verification, we will notify our accounting team to process your refund. You will receive a confirmation email once the refund has been issued.
Please allow 1 to 2 weeks for the refund to appear, depending on your bank or payment provider.
Damaged or Defective items
If your item arrives damaged or defective, please contact us immediately. We will provide return instructions and ensure a prompt resolution.
Our Shipping address is:
8005 Sacramento St. Suite B
Fair Oaks, CA 95628
If you have any question about shipping or returns, please Contact Us
John
